Shipping Policy
From your first visit to Le Woof on through to the shipping process, we will make every effort to ensure your shopping experience is satisfying. Purchases of in stock merchandise will be shipped promptly, inspected for quality before packing and packaged for a safe arrival. The following information is provided to help you understand our shipping policies. Any changes, additions or deletions to this policy will be effective when posted. We recommend that you periodically review this policy as delivery times and rates are subject to change, due to prevailing rates and practices of the carriers used. If any part of this policy is unclear please contact us by email or call us during normal business hours to talk to a real live person.
Carriers
Orders will be shipped via USPS Priority, FedEx or UPS ground at our discretion. Occasionally products will be shipped direct from the designer in which case their carrier of choice will be used.
Pricing
The following standard rates apply to all shipments made to addresses within the United States, US APO/FPO military stations and Canada.
Free shipping on all purchases over $75.00 unless otherwise noted.
A flat rate of $5.99 will be charged to all orders under $75.00
Exceptions
Any exceptions to the standard rate will be noted in the product description.
Expedited shipping
If you wish to have your shipment expedited (overnighted etc.) please call or send us a message from through the contact us page for a quote.
Orders Outside of the U.S. & Canada
We ship to selected locations outside of the continental U.S. and Canada. Shipping charges quoted by our website for shipments outside of the U.S. and Canada are estimates only. Depending on the size and weight of the items you purchase, your shipping charge might be more. After you place your order, we will contact you by e-mail within one business day with a quote on shipping charges.
| Order Total | Estimated shipping |
| $0.00 - $29.99 | $14.99 |
| $30.00 - $59.99 | $16.99 |
| $60.00 - $99.99 | $21.99 |
| $100.00 - $149.99 | $25.99 |
| $150.00 and up | $35.99 |
Delivery Times
Most orders will be shipped within 1-3 business days and be delivered within 10 business days (depending on product availability). Le Woof does retail a number of unique and custom made items which may take longer to ship. If an item is not in stock at the time of your order, we will immediately order the item for you. If we can’t ship within a reasonable time frame we will notify you by email.
Most parcels reach their destination promptly and without incident. Please understand that Le Woof has no control over delivery day or delivery time, once the parcel is turned over to the carrier. If your package is lost, please call us at (714) 985-0046 and we will help you locate your package through the carrier.
Return policy
Le Woof, Dog Bakery & Boutique guarantees your satisfaction. If you are unsatisfied with your on-line purchase Le Woof will gladly credit your account for the invoiced amount once the item is returned. The item(s) must be returned to us in its original unused condition including any and all product packaging. Items must be returned no later than 21 days from the date of delivery to the original shipping address. Refunds will not include shipping and handling charges.
Exchanges may also be made for same or similar product within 21 days following the rules stated above. Any price differential will be charged or credited to the account used to purchase the item(s). Shipping charges apply to exchanges. Shipping / return shipping charges cannot be refunded or credited.
All sales of items advertised as “Sale” items are final.
All bakery sales are final.
Return/ Exchange Instructions
Please complete the form on the reverse side of your invoice and enclose with your return merchandise. Insure your return and save your receipt until you receive your refund or replacement item.
Send the unused item(s) and return form to:
Le Woof, Dog Bakery & Boutique
18306 Imperial Highway
Yorba Linda, CA 92886
